Developed by scholars Kenneth Thomas and Ralph Kilmann, the TKI helps us understand our preferred mode of dealing with conflict. Like it or not, conflict is a part of the modern-day world. The TKI ®measures behavior in conflict situations based on two dimensions:
- Assertiveness: the extent to which one tries to satisfy his or her concerns; and
- Cooperativeness: the extent to which one tries satisfy others’ concerns.
The instrument plots an individual’s preferred conflict mode for each of five categories: competing, collaborating, compromising, avoiding, and accommodating.