Thomas-Kilmann Conflict Mode Instrument (TKI)

Developed by scholars Kenneth Thomas and Ralph Kilmann, the TKI helps us understand our preferred mode of dealing with conflict. Like it or not, conflict is a part of the modern-day world. The TKI ®measures behavior in conflict situations based on two dimensions:

  1. Assertiveness: the extent to which one tries to satisfy his or her concerns; and
  2. Cooperativeness: the extent to which one tries satisfy others’ concerns.

The instrument plots an individual’s preferred conflict mode for each of five categories: competing, collaborating, compromising, avoiding, and accommodating.


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